HELP AND SUPPORT

How can we help?
Most answers are here. The rest reach a person within 24 hours.

Search the help centre, pick a topic, or ask the assistant. A person is always one step behind it.

THE ASSISTANT

Hi — I can help with bookings, deposits, claiming a listing and your account. What is it about?
I need to move Thursday's cleaner to Friday
Done — I've asked your cleaner to confirm Friday 10:00. If they can't, I'll pass this to the team with the thread attached.
Ask the assistant →

PICK A TOPIC

What is it about?

TALK TO SOMEONE

Two ways to reach us

Ask the assistant

Ask the assistant — it resolves most issues on the spot and passes the rest to the team with the conversation attached, so you never repeat yourself.

Ask the assistant
Contact the team

Still stuck? Contact the team — a person replies within 24 hours.

Contact the team →

Most-asked this month

Do I need an account to search or compare?

No. Searching, comparing and reading reviews need no account. You create one when you book or ask for quotes.

How is a provider's score worked out?

Google, Trustpilot and Locufy reviews are combined into one score, weighted by how many reviews each source has. A provider with no reviews shows no score.

Why is a provider at the top?

Because they are nearest to you, then best scored. Nobody can pay to be placed higher.

My business is on Locufy but I never listed it — how do I claim it?

Open the listing and choose Claim this listing. You verify by and the profile becomes yours to edit.

How do I stop the newsletter?

Every email has a one-tap unsubscribe for that topic and a manage link for all of them.

How do I ask for my data or delete my account?

From your account settings, or write to [email protected]. Requests are answered within the GDPR's one month.

PROVIDERS

Listing, rates, areas, payouts, the ID check — the provider help lives here too.

HELP AND SUPPORT

How can we help?
Most answers are here.

Search, pick a topic, or ask the assistant.

PICK A TOPIC

What is it about?

TALK TO SOMEONE

Two ways to reach us

Ask the assistant

Ask the assistant — it resolves most issues on the spot and passes the rest to the team with the conversation attached, so you never repeat yourself.

Ask the assistant
Contact the team

Still stuck? Contact the team — a person replies within 24 hours.

Contact the team →

Most-asked this month

Do I need an account to search or compare?

No. Searching, comparing and reading reviews need no account. You create one when you book or ask for quotes.

How is a provider's score worked out?

Google, Trustpilot and Locufy reviews are combined into one score, weighted by how many reviews each source has. A provider with no reviews shows no score.

Why is a provider at the top?

Because they are nearest to you, then best scored. Nobody can pay to be placed higher.

How do I cancel or change an hourly booking?
When am I charged for an hourly booking?
My business is on Locufy but I never listed it — how do I claim it?

Open the listing and choose Claim this listing. You verify by and the profile becomes yours to edit.

How do I stop the newsletter?

Every email has a one-tap unsubscribe for that topic and a manage link for all of them.

How do I ask for my data or delete my account?

From your account settings, or write to [email protected]. Requests are answered within the GDPR's one month.

PROVIDERS

Listing, rates, areas, payouts, the ID check — the provider help lives here too.