Describe the fault with the loft insulation, with photos, and say what would put it right. The Consumer Rights Act 2015 expects a trader to use reasonable care and skill; where that fell short you may require the work to be done again, or a lower price.
Rate the loft insulation under four stars and you are asked whether to send it to the provider first; we follow it through. Then the review goes up.
If the loft insulation was MCS certified and is faulty, MCS takes complaints about its certified installers; grant problems go to Ofgem, which runs the Boiler Upgrade Scheme. For a dispute about the loft insulation with the trader, Trading Standards is reached through the Citizens Advice consumer helpline on 0808 223 1133 in England and Wales, Advice Direct Scotland on 0808 800 9060, or Consumerline on 0300 123 6262 in Northern Ireland.
If the loft insulation is still not settled, you can claim without a solicitor: the small claims track takes claims up to £10,000 in England and Wales, simple procedure up to £5,000 in Scotland, and the small claims court up to £5,000 in Northern Ireland.