PRICE GUIDE · MARKETING, DESIGN & TECH · 2026–2027
IT Support cost in the UK
£75–£150 per hour. Typically £120.
Ad-hoc IT support in the UK usually costs £75–£150 an hour, with about £120 an hour the average for a business call-out. Remote or on-site help, response time, out-of-hours work and whether you have a support contract set the hourly rate.
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HOW MUCH IT COSTS
How much does an IT support cost in the UK?
| Low end | £75 | remote support on a contract |
|---|---|---|
| Typical | £120 | what most people pay |
| High end | £150 | an urgent out-of-hours site visit |
Locufy guide prices for 2026–2027. Updated 2026. A national range, not a quote — enter your town above for real prices from the agencies and freelancers near you.
What moves the price
- Remote or on-site — remote IT support is cheaper than a technician visiting the office
- Response time — same-day or emergency IT support costs more than a booked slot
- Out-of-hours work — IT support in evenings, weekends and bank holidays costs more per hour
- Contract or ad hoc — businesses on a support contract often pay a lower hourly rate for extra work
- Minimum charges — many IT support firms charge a minimum of an hour or a call-out fee
- Complexity — servers, networks and security incidents need more senior IT support staff
WHAT YOU GET
What an IT support visit includes
Takes: Most ad-hoc IT support jobs take one to three hours, often with a one-hour minimum. Not included: Hardware, software licences, travel or call-out fees, out-of-hours uplifts and project work such as migrations are usually priced separately.
WHAT PEOPLE BOOK
Common IT support jobs
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IT Support near you, with prices shown
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Or post the job free and let them come to you, or book by the hour.
How to pay less
- Use remote IT support where possible rather than paying for a site visit
- Buy a block of IT support hours in advance if you need help regularly
- Keep passwords, licences and a list of equipment ready so the IT support visit takes fewer hours
Before you book
- Ask the IT support firm about its minimum charge, call-out fee and out-of-hours rates
- Check how the IT support firm protects your data and whether it holds Cyber Essentials certification
- Give the technician access details safely, not by plain email
- Agree whether you are paying by the hour or on a fixed fee for the job
IT Support cost: questions people ask
Usually £75–£150 an hour in the UK, with about £120 an hour the average for ad-hoc business support. Remote help sits lower; on-site and out-of-hours work sit higher.
Most ad-hoc jobs take one to three hours. Many firms charge a minimum of one hour.
Cyber Essentials is a UK government-backed scheme run with the National Cyber Security Centre that certifies basic cyber security controls. Many IT support firms hold it and can help your business achieve it.
For businesses needing regular help, a monthly contract or pre-paid hours often works out cheaper than ad-hoc rates.
Hardware, licences, call-out fees, out-of-hours uplifts and project work are commonly charged separately.
They are Locufy guide prices for the UK, based on published UK IT support price guides. They show the national range per hour, not a quote.
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