LEGAL · UPDATED 13 OCTOBER 2026 · V1.1

Terms of service

The agreement between you and Locufy when you use the site and the app — the short version first.

IN SHORT — THE SUMMARY; THE FULL TEXT IS BENEATH AND IS THE ONE THAT APPLIES

  • You must be 18 or over to have an account.
  • Bookings are confirmed with a card deposit; the rest is paid to the provider on the day.
  • Cancel more than 24 hours before and the deposit goes back to your Locufy wallet; inside 24 hours it is non-refundable.
  • Post honest reviews and follow the rules; accounts that break them can be suspended.

1. Acceptance of Terms

By accessing or using Locufy ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all users, including customers and service providers.

2. Platform Description

Locufy is a local-services marketplace that connects customers with service providers in Ireland. Providers include hourly individuals and companies offering fixed-price services across a wide range of categories. Locufy facilitates connections and collects a booking deposit, but is not itself a service provider.

3. User Accounts

  • You must be at least 18 years old to create an account.
  • You are responsible for maintaining the security of your account credentials.
  • All information provided during registration must be accurate and current.
  • One person may not maintain multiple accounts without prior approval.

4. Customer Terms

  • Browsing, contacting providers and booking carry no subscription fees for customers. There is no customer subscription.
  • Bookings are confirmed with a deposit paid by card through the platform's payment provider. The remaining balance is paid directly to the provider (usually in cash) on the day the service is provided. Locufy does not hold or release the full payment, and does not operate an escrow.
  • If you have a Locufy wallet balance (for example from a refunded deposit), it is applied to a new booking's deposit before your card is charged. You can also withdraw your withdrawable wallet balance.
  • Customers must provide honest reviews and may not engage in fraudulent booking behaviour.

5. Provider Terms

  • Providers complete identity verification (email and phone) before listing services. Additional verification badges (e.g. insurance, references) may be added by uploading documents.
  • VAT-registered providers must declare their status and provide a valid VAT number.
  • Hourly individuals and company listings are free. Optional paid upgrades (such as a company directory subscription or a visibility boost) may be offered.
  • Providers must confirm availability periodically. Inactive listings may be flagged or removed.
  • Three confirmed no-shows result in automatic account suspension.
  • Providers are paid the balance directly by the customer (usually in cash) on the day. Locufy retains only the deposit and does not pay providers.

6. Payments & Refunds

  • All payments are processed securely by our payment provider. Locufy does not store payment card details.
  • Locufy collects only the deposit by card at the time of booking. The balance is paid directly to the provider on the day; Locufy does not hold funds in escrow or release payments to providers.
  • Cancel more than 24 hours before the booking and your deposit is refunded to your Locufy wallet; cancel within 24 hours and the deposit is non-refundable.
  • If a provider fails to show, your deposit is refunded to your Locufy wallet, which you can spend on a future booking or withdraw.
  • Any optional provider subscription is billed per its plan and may be cancelled at any time; no partial refunds are issued for unused periods.

7. Prohibited Conduct

Users may not:

  • Use the platform for any unlawful purpose.
  • Impersonate another person or entity.
  • Attempt to circumvent platform fees by arranging off-platform payments.
  • Post false reviews or manipulate ratings.
  • Scrape, harvest, or collect data from the platform without authorisation.

8. Limitation of Liability

Locufy acts as a marketplace and is not liable for the quality, safety, or legality of services provided by cleaning professionals. We do not guarantee the availability of providers or the outcome of any booking. Our total liability is limited to the fees you have paid to Locufy in the 12 months preceding any claim.

9. Termination

We may suspend or terminate your account if you violate these terms. You may close your account at any time through your account settings.When you do, your account is deleted permanently, with your bookings and listings; we retain records as needed for legal, tax, dispute-resolution and fraud-prevention purposes (see our Privacy Policy). Upon termination, your right to use the platform ceases immediately.

10. Governing Law

These terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

v1.1, updated 13 October 2026. Previous versions are kept: v1 (20 August 2026). Printing this page gives the full text with the date.

LEGAL · UPDATED 13 OCTOBER 2026 · V1.1

Terms of service

The agreement between you and Locufy when you use the site and the app — the short version first.

IN SHORT — THE SUMMARY; THE FULL TEXT IS BENEATH AND IS THE ONE THAT APPLIES

  • You must be 18 or over to have an account.
  • Bookings are confirmed with a card deposit; the rest is paid to the provider on the day.
  • Cancel more than 24 hours before and the deposit goes back to your Locufy wallet; inside 24 hours it is non-refundable.
  • Post honest reviews and follow the rules; accounts that break them can be suspended.
Contents — 10 sections
  1. 1. Acceptance of Terms
  2. 2. Platform Description
  3. 3. User Accounts
  4. 4. Customer Terms
  5. 5. Provider Terms
  6. 6. Payments & Refunds
  7. 7. Prohibited Conduct
  8. 8. Limitation of Liability
  9. 9. Termination
  10. 10. Governing Law

1. Acceptance of Terms

By accessing or using Locufy ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our services. These terms apply to all users, including customers and service providers.

2. Platform Description

Locufy is a local-services marketplace that connects customers with service providers in Ireland. Providers include hourly individuals and companies offering fixed-price services across a wide range of categories. Locufy facilitates connections and collects a booking deposit, but is not itself a service provider.

3. User Accounts

  • You must be at least 18 years old to create an account.
  • You are responsible for maintaining the security of your account credentials.
  • All information provided during registration must be accurate and current.
  • One person may not maintain multiple accounts without prior approval.

4. Customer Terms

  • Browsing, contacting providers and booking carry no subscription fees for customers. There is no customer subscription.
  • Bookings are confirmed with a deposit paid by card through the platform's payment provider. The remaining balance is paid directly to the provider (usually in cash) on the day the service is provided. Locufy does not hold or release the full payment, and does not operate an escrow.
  • If you have a Locufy wallet balance (for example from a refunded deposit), it is applied to a new booking's deposit before your card is charged. You can also withdraw your withdrawable wallet balance.
  • Customers must provide honest reviews and may not engage in fraudulent booking behaviour.

5. Provider Terms

  • Providers complete identity verification (email and phone) before listing services. Additional verification badges (e.g. insurance, references) may be added by uploading documents.
  • VAT-registered providers must declare their status and provide a valid VAT number.
  • Hourly individuals and company listings are free. Optional paid upgrades (such as a company directory subscription or a visibility boost) may be offered.
  • Providers must confirm availability periodically. Inactive listings may be flagged or removed.
  • Three confirmed no-shows result in automatic account suspension.
  • Providers are paid the balance directly by the customer (usually in cash) on the day. Locufy retains only the deposit and does not pay providers.

6. Payments & Refunds

  • All payments are processed securely by our payment provider. Locufy does not store payment card details.
  • Locufy collects only the deposit by card at the time of booking. The balance is paid directly to the provider on the day; Locufy does not hold funds in escrow or release payments to providers.
  • Cancel more than 24 hours before the booking and your deposit is refunded to your Locufy wallet; cancel within 24 hours and the deposit is non-refundable.
  • If a provider fails to show, your deposit is refunded to your Locufy wallet, which you can spend on a future booking or withdraw.
  • Any optional provider subscription is billed per its plan and may be cancelled at any time; no partial refunds are issued for unused periods.

7. Prohibited Conduct

Users may not:

  • Use the platform for any unlawful purpose.
  • Impersonate another person or entity.
  • Attempt to circumvent platform fees by arranging off-platform payments.
  • Post false reviews or manipulate ratings.
  • Scrape, harvest, or collect data from the platform without authorisation.

8. Limitation of Liability

Locufy acts as a marketplace and is not liable for the quality, safety, or legality of services provided by cleaning professionals. We do not guarantee the availability of providers or the outcome of any booking. Our total liability is limited to the fees you have paid to Locufy in the 12 months preceding any claim.

9. Termination

We may suspend or terminate your account if you violate these terms. You may close your account at any time through your account settings.When you do, your account is deleted permanently, with your bookings and listings; we retain records as needed for legal, tax, dispute-resolution and fraud-prevention purposes (see our Privacy Policy). Upon termination, your right to use the platform ceases immediately.

10. Governing Law

These terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.

QUESTIONS ABOUT YOUR DATA

Ask for your data, correct it or delete it from your account, or write to us. We answer within 30 days.

Contact the privacy team