HOW TO HIRE · REMOVALS & STORAGE

How to hire a self-storage provider in the UK
The checks, the questions and the paperwork.

No register covers self-storage. Read the contract: insurance, access, notice and late-payment terms.

  • Search and compare — no account needed
  • Nearest to you first
  • One score from Google, Trustpilot and Locufy reviews

THE 60-SECOND VERSION

Hiring a self-storage provider in five steps

  1. Estimate the spaceList the items; a provider can suggest unit size.
  2. Read the insurance termsProvider cover, your home policy, or none — and the limit.
  3. Check access hoursWhen you can get to your unit.
  4. Ask about notice and price risesMinimum term, notice period, rate changes.
  5. Ask about late paymentWhat happens to your goods if you fall behind.

BEFORE YOU BOOK

Check before you book

No register applies

No licence or register applies to self-storage providers in England, Wales, Scotland or Northern Ireland, so the protection is in the insurance, the written contract and the inventory. Trade association membership is voluntary.

Ask for the terms, the insurance details and the claims procedure in writing before booking.

Insurance for stored goods

No law sets the cover for self-storage; the contract does. Ask whether your goods are insured by the self-storage provider, need your own policy, or are excluded, and what events (fire, flood, theft) are covered.

Get the insurance terms and the per-item limit in writing.

Reasonable care and skill

The Consumer Rights Act 2015 makes reasonable care and skill a term of every service contract, so damage a self-storage provider causes by careless handling is a breach.

Note any damage on the inventory at unloading, with photographs, before signing. legislation.gov.uk →

Cancelling a storage contract

Storage is not excluded from the Consumer Contracts Regulations 2013, so a self-storage contract agreed online, by phone or away from the trader's premises can be cancelled within 14 days; if you start using it sooner, you pay for the time used.

Check the notice period and minimum term as well. legislation.gov.uk →

VAT

Self-storage is standard-rated, so a registered self-storage provider adds 20% to the unit rent and to boxes, padlocks and packing materials it sells. Registration becomes compulsory once a self-storage provider has VAT-taxable turnover over £90,000 in any rolling 12 months; from then VAT must be charged and shown as a separate line on the invoice.

Ask the self-storage provider for the VAT number with the licence agreement and for rent, cover and VAT shown apart. gov.uk →

“What does your self-storage insurance cover?”

A good answer: Events and a limit, in writing.

“When can I access my self-storage unit?”

A good answer: Hours, and whether a fee applies outside them.

“What notice ends the self-storage contract?”

A good answer: A period in writing.

“What happens if I miss a storage payment?”

A good answer: The steps and timescale in the contract.

“What can't I keep in self-storage?”

A good answer: A list from the contract.

“Is the storage unit dry and secure?”

A good answer: Alarmed, CCTV-covered, dry.

“Can the storage price go up?”

A good answer: How and with what notice.

Getting the quote right

  • Unit size and weekly or monthly price
  • Who actually attends to the site and your access: the self-storage provider's employed staff, or a subcontracted site manager
  • Insurance and its cost
  • Deposit and minimum term
  • Notice period
  • The VAT number, and VAT at 20% on the unit rent

Walk away if

  • No written contract
  • Insurance terms vague
  • No clear late-payment process
  • Price rises with no notice
LOW
£50
TYPICAL
£100
HIGH
£280

What a self-storage provider costs: £50–£280 per month

Self-storage is priced per month by unit size, with insurance and any deposit on top. Self Storage price guide →

Guide prices compiled by the Locufy team from published Irish and UK provider price lists and 2026/27 cost guides. Updated 2026.

KNOW WHAT TO LOOK FOR? NOW FIND ONE

Self-storage providers near you, with the badges that matter shown

ID checked, trader status and one score from every review — on the card, before you message anyone. Nearest first. No account needed to look.

Or post the job free and let them come to you.

  1. ChooseUnit size and contract agreed.
  2. InsureCover confirmed.
  3. Pack and listItems packed and listed.
  4. Move inItems stacked with an aisle.
  5. Access and leaveVisits as needed; notice given to end.

Unit
Your rented storage space.
Minimum term
The shortest period you must pay for.
Notice period
How long before you can end it.
Lien
A right a provider may claim over goods for unpaid charges, if the contract says so.
Access hours
When you can visit.
Inventory
Your list of stored items.

AFTER

When the job is done

Keep the contractAnd an inventory of what is stored.
Photograph what you storeFor any claim.
Check the unit on visitsDamp, pests, security.
Rate the workBooked through Locufy, the job can be reviewed; if the self-storage provider needs to come back, the make-it-right step gives them the chance first.

STEP 1Start with the self-storage providerSet out in writing what went wrong with the self-storage. Section 49 of the Consumer Rights Act 2015 is the duty of reasonable care and skill; section 55 lets you ask for the service to be repeated.
STEP 2Use the make-it-right step on LocufyRate the self-storage provider under four stars and you are asked whether to send it to them first; we follow it through. Then review.
STEP 3A trade body, or Trading StandardsIf the self-storage provider belongs to a trade association, use its dispute or ombudsman service. Trading Standards is reached through the Citizens Advice consumer helpline (0808 223 1133) in England and Wales, Advice Direct Scotland (0808 800 9060) and Consumerline (0300 123 6262) in Northern Ireland.
STEP 4Small claimsKeep the quote, the photos and every message with the self-storage provider: claims up to £10,000 in England and Wales, £5,000 in Scotland and £5,000 in Northern Ireland are heard on the small-claims routes.

Hiring a self-storage provider: questions people ask

No permit, licence or register applies to self-storage providers.

Usually within 14 days under the Consumer Contracts Regulations 2013; you pay for any time used if it started sooner.

Expect £50 to £280 a month, most often near £100. Our self storage price guide covers what changes it, and the search above lists self-storage providers where you live.

Only on the terms in the contract or your own policy; check.

Hazardous, perishable and illegal items, typically; see the contract.

Within access hours.